Lonestar Technology Group

Premium Support for Commercial Vehicle Dealers

For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

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Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com.

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  • APR
    22

    Service Pick Ticket Changes

    Look for this option starting Monday April 25th!!!

     

    We have added an additional option for printing the Service Pick Ticket.

    Here are the two options:

     

    Choosing the "Service Pick Ticket" option will print only the parts added in the last X minutes as defined for your branch. The default is 5. No prompts are required and all parts with a "DateCreate" less than or equal to (from all operations) will print. If 5 minutes is not sufficient, your parts manager will need to create a ticket requesting what the number of minutes needs to be for your branch.


     

    Choosing "Service Pick Ticket with Prompts" requires the user to manually enter the RO#, Operation, Starting ItmId, and Bay# as shown below. This would eliminate the minutes criteria and allow the user to specify where to begin printing within a particular operation, although it is does require answering the prompts including keying in the RO number.

    By entering the ItmId, only the parts starting with that number can be printed, eliminating the printing of previously picked numbers.

            

    If the ItmId column is not available, use the column chooser to turn it on as shown above.

     

  • APR
    13

    PartsPro 6 for LTG TAG and SCF

    We are in process of upgrading the version of Internet Explorer on all computers from version IE10 to IE11.  DTNA advises that PartsPro 5 will not perform well in IE11 so please make sure you are using PartsPro 6 starting today.

    DTNA will be shutting down Parts Pro 5 April 16th.

  • APR
    08

    Helpful Information Available

    There are many resoureces available in the help desk for those who log in. Due to the sensitive nature of some of the content, it is only available to those who sign in. Additionally, all open and previous help desk tickets can be viewed from the portal. If you have forgotten your password, enter your email address and click "Password lost?" to have a link sent that allows you to reset your password.

  • MAR
    21

    Dayforce for Lonestar Users

    Please use Internet Explorer ONLY for the new Dayforce timeclock.

    (Applies to Lonestar users only)

     

  • JAN
    06

    Computer Cleaning

    Your computer is a tool necessary to do your job.  With proper care and cleaning as listed below, you can keep it running more efficiently and reduce the rate of failure.

     

    Clean the area around your computer:

    Dust the area around your computer and avoid stacks of papers and books that block airflow into and around your computer.  Computers have fans that draw air into the case.  Any dust nearby is drawn in and collects on the internal electronic components because of the electrical charge.  Never place a space heater near your computer.  Computers generate their own heat and need airflow to keep them cool.  Overheated computers generate a wide range of errors and are often difficult to troubleshoot.

     

    Clean the case:

    Take a duster, a dry microfiber cloth, or some dry paper towels and brush obvious dust and dirt off of all sides of the computer case.  Use compressed air to blow dust out of the vents that allow air to flow in and out of the computer case.

     

    Clean the keyboard:

    Start by turning your keyboard upside down over some newspaper or paper towels and shaking out all the crumbs you can. If you're cleaning a laptop, shake very gently to avoid damaging it. Once you've gotten all the crumbs you can, aim compressed air into the cracks and crevices to flush out more, and then shake them out again. Finally, use a small amount of rubbing alcohol on a cotton swab to clean the tops of the keys.

    Touchpads and trackballs can be cleaned the same way as keys, with a cotton swab and a bit of rubbing alcohol. As always, discard each swab when it gets dirty and switch to a new one.

     

    Clean the monitor:

    For LCD displays like those found on most laptops, use plain water on a soft, lint-free cloth such as microfiber. Apply the water to the cloth, and then gently wipe the cloth across the screen until it's clean. For bulky CRT monitors (the kind often seen in computer labs), use a household glass cleaner instead. Again, be sure to spray the cloth rather than the monitor itself.

    ·         Some popular glass cleaners, such as Windex, contain ammonia. Ammonia may damage coatings on your CRT monitor, so use something ammonia-free instead unless you're sure it's okay.