We’re very excited that our new Corcentric Support platform launches today! We’re certain you’ll find this to be an easy and innovative experience that keeps you on track for world-class service.
Starting today, you have three ways to contact support (please note the first two ways remain unchanged):
- Call support directly using the phone number assigned to your account.
- Email your issues and questions using the existing email address: email@example.com.
- Log in to the new Corcentric Support platform by going to https://corcentric.zendesk.com and choosing the "Sign up" link next to "New to Corcentric Support?" Follow the prompts to create an account.
All open cases have been migrated to the new portal and will be visible upon login. Historic cases remain archived but are accessible by the Customer Care staff, if you require specific information.
This new implementation is part of our ongoing effort to make your customer experience as seamless as possible. Once you create an account, you’ll quickly see the capability for top-notch tracking and communication between you and Corcentric. Additionally, you'll have access to a Learning Library, which includes FAQs, training videos, and release notes.
Before you get started, you can also review the Corcentric Help Center User Guide for information on how to create your login and navigate requests and activities with ease.
Please let us know if you have any questions. We’re here to help!
Corcentric Customer Care