Lonestar Technology Group

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For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

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Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com.

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  • APR
    24

    DTNA Migration

    Attention DTNA Customer:

     

    Daimler Trucks North America (DTNA) will begin moving its data center starting in mid-May.  As you can imagine, there is a substantial amount of data to be relocated. In order to reduce the impact to the business routines of our customers, we are approaching the migration in phases. The project team has determined a schedule of when specific applications will be migrated, with activities around the data center move taking place over a series of weekends. 

     

    The Mainframe move is scheduled to take place starting on Saturday, May 16 at 10:00 PM until Sunday, May 17 at 10:00 AM (all times Pacific). Below is a list of the major applications that will be unavailable during the extended maintenance window.  We will advise you once the move has been completed and applications are back up and running.  

    • Sales Advisor (Mainframe)
    • TCO
    • Application Approvals
    • Dealer Vehicle Status Reports
    • SpecPro
    • Truck Invoice Adjustments
    • Truck Invoices
    • Web Customer Name Change
    • Web Sales Advisor
    • WebSCO
    • WebTCO
    • Centralized Billing
    • RIM Pro
    • ServiceLit 
    • ServicePro
    • VIP Service
    • OWL
    • Web PartsPro (5.1 & 6.0)
    • Uptime Pro Mobile
    • EZWiring

    We encourage you to share this information with personnel who typically work during the time the migration is taking place. We will provide you with more details on the mainframe data migration over the next few weeks.

  • APR
    24

    Rackspace Email Issue

    Email issues have been resolved and email should be working normally.

     

     

    Lonestar IT

  • FEB
    09

    Lonestar Inter-Office Extensions

    With the migration of almost all locations to VOIP, here are a couple of things to remember:

    1. Calling from a VOIP location to any other location should NEVER use the 800#. This costs Lonestar money. With VOIP, we do not pay for outgoing calls.
    2. With the exception of Abilene and Wichita Falls (they are coming soon), Other stores can be reach by dialing the direct extension of the receptionist, or any individual. Following are the extensions for the receptionists (first two digits of Excede branch and 900)
    • 20900 Albuquerque
    • 22900 Bryan
    • 28900 Farmington
    • 42900 San Angelo
    • 50900 Texarkana
    • 52900 Tyler
    • 54900 Shreveport
    • 55900 Temple
    • 70900 Waco
    • 99000 Grapevine (corporate)
  • FEB
    03

    Lonestar Phone Tips

    Lonestar Users - Phone tip of the day

    For all Lonestar users with VOIP phones, dial *50 plus the extension for intercom "push to talk" to another user. The user you are calling does not have to pick up the phone, they will receive a beep to announce and will then be able to talk with you.

  • JAN
    20

    Excel Query Not Working?

    Is this not working in your Excel spreadsheet?

    If so, please submit a ticket and reference KB#352