Lonestar Technology Group

Premium Support for Commercial Vehicle Dealers

For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

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Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com.

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  • JAN

    Excel Query Not Working?

    Is this not working in your Excel spreadsheet?

    If so, please submit a ticket and reference KB#352

  • JAN

    LTG Phone Portal Information

    With Waco, Temple, and Bryan migrating to the new VOIP phone system today, all Lonestar locations, with the exception of Abilene and Wichita Falls are on the same phone system and can enjoy extension to extension dialing. A global directory is also available and can be accessed via the Quick Link "LTG Phone Portal". LTG users that are SIGNED INTO the help desk can download the instructions for using the portal here: Voice Portal Instructions .

  • JAN

    Lonestar Open Enrollment for Benefits

    Just a friendly reminder……. For all employees who have attended a benefit open enrollment meeting.

     Beginning January 5th-January 25th, employees can log onto Ceridian Self Service (https://sourceselfservice2.ceridian.com/lonestartruckgroup) to make your benefit elections for the Plan year beginning February 1, 2015. Be sure to complete the process by the January 25th deadline.  You will not be allowed to make changes after this date unless you have a qualified status change during the year.



    Please contact Denise House or Gidgit Chunn if you need assistance with user id/password resets for Self Service.

  • JAN

    Invoice Finder Replaced

    The Invoice Finder application has been replaced. Below is the notice from DTNA:

     To all Dealers and Distributors:

    Effective December 8, 2014, the InvoiceFinder function will no longer be available via the old Centralized Billing website. The Pinnacle and Fleetpack programs were transitioned to Corcentric in February, 2013 and all transactions for these programs are available on the Corcentric website. All Paragon invoices are available using the Invoice Printing function within the Paragon system.

    Please see below for instructions on how to print invoices out of the Paragon system:


    Business Process for Finding, Displaying, and Printing Invoice Documentation

    To print invoices, use the Invoice Printing transaction. The business process is as follows:

     1. Set schedule for printing invoices

    Invoices are run nightly and can been viewed and printed in the system the day after the invoice is created. Invoices can be accessed repeatedly 24 hours a day, seven days a week.

     2. Set selection criteria

    On the Invoice Printing Transaction screen, set the selection criteria to view invoices based on type, number, or date. Invoices for which your location is set up as the bill-to and/or payer will be displayed.

     3. Select invoices

    The Invoice Printing Transaction screen appears with the results of the search. Select the invoices to be printed.

     4. Save or print invoices


    View, save, or print the selected invoices belonging to your Ship-to, Bill-to, or Payer customer account number. Invoices can be printed as often as needed. If you select multiple invoices to print, paragon consolidates them into one PDF file, based on invoice type. The PDF file can then be printed or saved on your computer. Invoices are archived seven days from the create date. Then they remain in the system for another six years.  Archived invoices are handled differently from active invoices, which open automatically in a consolidated PDF file in a POP up window when you click PRINT.  To view and print an archived invoice, first save it as a file on your computer.  If the invoice dates entered span both active and archived periods, separate PDF files are created to draw data from the active and archive databases.  New Invoice PDFs will appear in a POP up window.  Archived invoices show up in the print preview, if there is more than one invoice type in your selection, click the back button to view the next invoice type


    Following is a link to the Knowledgebase article that contains the document from DTNA: