Lonestar Technology Group

Premium Support for Commercial Vehicle Dealers

For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com

Aug
26

Following is an update from Corcentric regarding any issues you may be having posting a Pinnacle invoice:

 

I had our development team look into the issue. Two of our servers crashed and had to be restarted, this is what was causing the issue. Everything seems to be working correctly now, please resend any invoices that failed due to this issue.

Aug
12

All,

We are upgrading the main router at Rackspace tomorrow night (Saturday August 13) starting at 9:30pm. We expect to be finished by no later than 11pm.


No access to Excede, shared folders, etc. will be available during this time. Email will not be affected. A notice will be posted on the home page once we have completed the upgrade.

If you have questions or issues after the upgrade please create a ticket at http://help.lonestartg.com or via email at support@lonestartg.com.

Thank you,

Lonestar Support staff

Jul
20

Have you logged in?

Have you logged in to the help desk yet? If not, use your email address and request an email to reset your password. Once logged in, you will be able to see the weekly tips. Each Wednesday, there will be a new tip. Tip# 2 is now posted for you!

Jul
14

As previously announced, some DTNAConnect.com users will soon have the ability to tailor how the home page displays with the launch of the new User Profile – View As feature. Those at your organization with multiple View As roles (sales, services, parts, etc.) attached to their user IDs will see this new option on the top navigation bar of the DTNAConnect.com home page starting the evening of July 14th.

 

Users with multiple roles will be asked to select their default View As setting when they first login after these changes are in place. This will determine the tools and resources that automatically appear on the DTNConnect.com home page. Users can easily adjust their View As setting to display specific resources related to each role. The current setting will be noted next to your name at the top of the page. You can also adjust your default View As role at any time. Please note that the list of My Applications will remain the same, as access to applications is not dependent on the View As role.