ALL DTNA Connect users:
DTNA has implemented a new forgot password process that will allow all DTNAConnect.com users to easily reset their passwords without contacting their security administrators. This new method will require each user to setup a series of challenge questions to verify their identities and keep their login credentials secure.
We are now requesting that all DTNAConnect.com users at your location complete the challenge questions setup by following the steps below.
Note: This will not change your existing DTNAConnect.com password. If you have previously setup challenge questions, you will need to create new ones.
Step 1: Go directly to the challenge questions page. You will need your existing DTNAConnect user ID and password to reach the challenge questions. You will also find a link to this page on the Support overview page on DTNAConnect.com once general release begins.
Step 2: Select from the drop-down menu of pre-set challenge questions and supply the correct answers. Click ‘Save.’ Please make note of your questions/answers for future reference if your password is lost or forgotten.
If you have any questions or need help completing the challenge questions, please ‘Contact Us’ at the home page to submit a support request, or send an email detailing your request to firstname.lastname@example.org.
IT Support Team