Lonestar Technology Group

Premium Support for Commercial Vehicle Dealers

For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com

Jul
20

Have you logged in?

Have you logged in to the help desk yet? If not, use your email address and request an email to reset your password. Once logged in, you will be able to see the weekly tips. Each Wednesday, there will be a new tip. Tip# 2 is now posted for you!

Jul
14

As previously announced, some DTNAConnect.com users will soon have the ability to tailor how the home page displays with the launch of the new User Profile – View As feature. Those at your organization with multiple View As roles (sales, services, parts, etc.) attached to their user IDs will see this new option on the top navigation bar of the DTNAConnect.com home page starting the evening of July 14th.

 

Users with multiple roles will be asked to select their default View As setting when they first login after these changes are in place. This will determine the tools and resources that automatically appear on the DTNConnect.com home page. Users can easily adjust their View As setting to display specific resources related to each role. The current setting will be noted next to your name at the top of the page. You can also adjust your default View As role at any time. Please note that the list of My Applications will remain the same, as access to applications is not dependent on the View As role.

Jul
9

http://thetyger.com/wp-content/uploads/2014/03/new.png

The home page is getting a makeover Tuesday July 12. All of your links and information is still there, just a new, cleaner look. Additionally, it will adjust to the size of your device meaning you can log in with your phone or iPad and it will size accordingly.

 

Log in today to see additional info. Your login is your email address. If you forgot your passowrd, click the link to reset it.

Each Wednesday a helpful new shortcut, tip, or trick will be available to SCF, TAG, or LTG users that are logged into the help desk.

 

 

May
23

DDEC Reports 8.07 upgrade has been staged for LTG, TAG, SCF to begin installing this afternoon.  If your PC has DiagnosticLink or DDEC Reports 8.06 already on it, and is restarted (not shutdown) after 3:30pm CDT, the upgrade will be applied for you.  This upgrade will delay the shutdown process for several minutes while the installer is active.  It is possible that 2 shutdowns could be needed to start the installer.

 

If the upgrade does not complete, please submit a ticket in the Support Center for assistance.