Lonestar Technology Group

Premium Support for Commercial Vehicle Dealers

For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

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Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com.

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Knowledgebase

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  • MAR
    25

    Compli

    Compli has resolved their issues and all should be working normally now.

  • FEB
    09

    Lonestar Inter-Office Extensions

    With the migration of almost all locations to VOIP, here are a couple of things to remember:

    1. Calling from a VOIP location to any other location should NEVER use the 800#. This costs Lonestar money. With VOIP, we do not pay for outgoing calls.
    2. With the exception of Abilene and Wichita Falls (they are coming soon), Other stores can be reach by dialing the direct extension of the receptionist, or any individual. Following are the extensions for the receptionists (first two digits of Excede branch and 900)
    • 20900 Albuquerque
    • 22900 Bryan
    • 28900 Farmington
    • 42900 San Angelo
    • 50900 Texarkana
    • 52900 Tyler
    • 54900 Shreveport
    • 55900 Temple
    • 70900 Waco
    • 99000 Grapevine (corporate)
  • FEB
    03

    Lonestar Phone Tips

    Lonestar Users - Phone tip of the day

    For all Lonestar users with VOIP phones, dial *50 plus the extension for intercom "push to talk" to another user. The user you are calling does not have to pick up the phone, they will receive a beep to announce and will then be able to talk with you.

  • JAN
    20

    Excel Query Not Working?

    Is this not working in your Excel spreadsheet?

    If so, please submit a ticket and reference KB#352

  • JAN
    14

    LTG Phone Portal Information

    With Waco, Temple, and Bryan migrating to the new VOIP phone system today, all Lonestar locations, with the exception of Abilene and Wichita Falls are on the same phone system and can enjoy extension to extension dialing. A global directory is also available and can be accessed via the Quick Link "LTG Phone Portal". LTG users that are SIGNED INTO the help desk can download the instructions for using the portal here: Voice Portal Instructions .