Lonestar Technology Group

Premium Support for Commercial Vehicle Dealers

For critical, system down, and after hours emergencies, please leave a message at 817-500-5403.

A member of the IT Staff will return your call.

Tickets are monitored from 7am to 6 pm Monday through Friday.

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Requests received outside of those hours will be addressed the next business day.

New tickets can be entered from this page, or by sending an email to support@lonestartg.com.

Support Center

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  • JAN

    *Paragon Alert* - System Unavailable This Weekend

    Paragon will be unavailable this weekend, starting at 10:00 PM on Saturday, January 23rd and ending at 5:00 AM on Sunday, January 24th  (all times Central Standard). This maintenance window is necessary to apply a patch for a server defect responsible for recent outages.

  • JAN

    Computer Cleaning

    Your computer is a tool necessary to do your job.  With proper care and cleaning as listed below, you can keep it running more efficiently and reduce the rate of failure.


    Clean the area around your computer:

    Dust the area around your computer and avoid stacks of papers and books that block airflow into and around your computer.  Computers have fans that draw air into the case.  Any dust nearby is drawn in and collects on the internal electronic components because of the electrical charge.  Never place a space heater near your computer.  Computers generate their own heat and need airflow to keep them cool.  Overheated computers generate a wide range of errors and are often difficult to troubleshoot.


    Clean the case:

    Take a duster, a dry microfiber cloth, or some dry paper towels and brush obvious dust and dirt off of all sides of the computer case.  Use compressed air to blow dust out of the vents that allow air to flow in and out of the computer case.


    Clean the keyboard:

    Start by turning your keyboard upside down over some newspaper or paper towels and shaking out all the crumbs you can. If you're cleaning a laptop, shake very gently to avoid damaging it. Once you've gotten all the crumbs you can, aim compressed air into the cracks and crevices to flush out more, and then shake them out again. Finally, use a small amount of rubbing alcohol on a cotton swab to clean the tops of the keys.

    Touchpads and trackballs can be cleaned the same way as keys, with a cotton swab and a bit of rubbing alcohol. As always, discard each swab when it gets dirty and switch to a new one.


    Clean the monitor:

    For LCD displays like those found on most laptops, use plain water on a soft, lint-free cloth such as microfiber. Apply the water to the cloth, and then gently wipe the cloth across the screen until it's clean. For bulky CRT monitors (the kind often seen in computer labs), use a household glass cleaner instead. Again, be sure to spray the cloth rather than the monitor itself.

    ·         Some popular glass cleaners, such as Windex, contain ammonia. Ammonia may damage coatings on your CRT monitor, so use something ammonia-free instead unless you're sure it's okay.